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How do I find out more about joining eLiveLife.com/PMG service provider network?
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Please contact us by email at info@eLiveLife.com for enrollment details or call us at (619) 450-3114. Thank You
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These offers sound too good to be true? How can you offer such great prices?
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It's simple. The service providers we represent want you to become one of their regular clients and refer their friends and family. Since 1991, we have been referring and sending new customers through our clients business doors. Our discounted introductory packages have produced tens of thousands of satisfied customers who often become regular patrons of the establishments we promote. Our marketing programs ensure that only the best service providers participate in our program, since those offering sub-standard services would not attract enough repeat customers to make the introductory discounts worthwhile.
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What conditions or requirements must be met to receive these special introdutory offers?
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To receive these special introductory offers, the certificate holder must be a new client to the service provider and live or work in San Diego County. *** Some of our service providers will accept non-residents. ***
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When do the promotional offers expire?
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Most promotional offers expire 6 months from the date of purchase.
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What is your exchange/return policy?
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Because our services are promotional by nature we do not offer any refunds, however, we will gladly exchange your service for another or grant you store credit. In order to receive an exchange please email us at info@elivelife.com
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What can I do if a service provider tells me that they are not redeeming the certificates?
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If for any reason a service provider is unable to provide service, due to maternity leave, illness, or other circumstances, rest assure we are 100% Service Guaranteed. Please contact us via email (info@elivelife.com ) so that we may exchange the certificate for another of your choice at equal value.
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What if I miss the appointment scheduled?
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ALL service providers have the right to forfeit ANY service without a 24 HOUR CANCELLATION NOTICE.
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Do I receive the certificate by mail or print it out after purchase?
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Your certificates will not be accepted if you print them out yourself unless you have written permission from eLiveLife.com Your purchased certificates are mailed out 1 to 2 days after purchase date. Expect to receive them 3-4 days from purchase date.
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I want to purchase this as a gift for someone who works in the area, does this come with their name on it or is it just the certificate?
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We leave the line provided for the name blank so that you may use the certficate yourself or if you would like to give it as a gift you may do so as well. You do not need to put a name on it - our service providers will accept them without a name.
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What do I do if I am unhappy with one of your service providers quality of service?
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Please email us at info@eLiveLife.com and let us know. Thank you.
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If I want to exchange the certificates where do i go ?
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You can come to any of our events; we always are at the HILLCREST FARMERS MARKET every Sunday and the OCEAN BEACH FARMERS MARKET every Wednesday. Thank you.
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Q: |
I am curious about your marketing company and wanted to know details about potentially becoming a client. I am the owner of a multi-disciplinary center in Poway, Ca. Could you email me some specifics about your company and what your fees are for marketing.
Thank you,
Kristen Burris, L.Ac., M.S.
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Please call us directly at (619) 450-3114 so that we can answer any of your questions. Thank you. PS You can also email us too.
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Can I buy many of the same thing, and continue to use them regularly? or example, training sessions with personal fitness trainers. Can I buy 10 of them to give to one person to use?
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Sorry, but the certificates are for FIRST TIME USERS ONLY. You may, however, buy multiple certificates and give them to different first time users as gifts.
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Is there any limit to how many times I can buy a particular certificate? (I know that it is for first time customers only, but I can see these making AMAZING gifts!)
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You're in luck! There is absolutely no limit to the amount of certificates purchased for any particular service.
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Why is there a 15- 20% mandatory gratuity? or $20. Consultation Fee?
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ALL of our clients request a mandatory gratuity to avoid ambiguity. Some of our service providers are Medical Spas or Holistic Health Centers and they DO NOT ACCEPT GRATUITIES BUT they ask for a $20. Consultation Fee which is similar to a service fee or co-pay that you pay with your insurance companies medical providers. This $20. fee is paid at the time of appointment just like when you go see your doctor.
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Am I able to pick up the certificate at your offices or are they only mailed out?
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Yes - you are more then welcome to come to our office BUT please call to make an appointment first. Thank You
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I received a gift certificate for 4 services for Christmas. When I go to "checkout" after choosing 4 services there is no option for paying with a gift certificate. Do I still have to enter a credit card # in order to receive the certificates in the mail. I do not release my credit card number on the internet. Please inform me. Thank you.
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No - being that you already bought the certificates you just need to email us what your selection is an and include your name and address and phone number. Thank you
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I puchased the combination package of $149.99 at the Toyota celebrity golf challenge in Rancho Santa Fe, Ca on Saturday. 4/28/07. I was informed that I did not have to choose my services at the time of purchase rather check the website and pick which services I wanted. How do I choose from this website? When I see a service that I'd like to use, it only lets me puchase the option. What do I provide to the salons so that they know I have already paid? Please help me navigate through this because I was told this was a really simple process.
Thank you,
Brianna Henritze
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The process is really simple. You go to the website and go to certifcate redemption and follow the instructions on how to redeem our certificate. If you have any questions please call or email us. Thank you.
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I purchased a $99 package at the Ocean Beach Farmers Market and am trying to select my 4 services using your web site. However, I can't find any place to enter my code so I receive the discount for buying 4 services at a time.
Please advise.
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Please just call us or email us - there is NO PROMOTIONAL CODE to enter - all you need to do in the future is to email your name and address and Cert # and where you bought the certificate and what services providers you desire and we will mail out the certificates to you. Thank You
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What if my certificate expires before I get a chance to use it?
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Being that the eLiveLife.com certificates are promotional in nature (they do have a expiration and they are NOT "GIFT CERTIFICATES") if yours expire please email us or call us and we charge $10. per cert to re-issue. Thanks
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